Notes
Due to the raging new coronavirus epidemic,in order to epidemic,in order to ensure that you will not be at risk of contracting the virus due to receiving packages,all our packages and warehouses are strictly disinfected in accordance with hospital standards multiple times every day.
Due to the global impact of COVID-19, online delivery express services in some countries and regions have experienced delays in timeliness. The time for the order to be delivered to you will be different from the estimated time by 15-30 days.
If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!
Shipping Rates
cottanlien offers a Standard Shipping method.
FREE STANDARD SHIPPING on orders over US$69.00+
(Except for India, Brazil, Dominica, French Polynesia, French Guiana, Maldives, Panama, Ecuador, Guadeloupe, Martinique, Reunion, Iraq, Palau, Turks and Caicos Islands, Seychelles , Mozambique, Mauritius, Trinidad and Tobago, Zambia, Côte d'Ivoire, they are not in the scope of delivery)
Delivery
Most orders will be shipped within 3 business days of being placed. The total processing time may be affected by the stock status of individual items, national holidays, etc.
*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time
Shipping times by some country and region are listed below.We will try to further improve the delivery times for all countries.
| Shipping Method | Country | Shipping Time |
| Standard Shipping | United States | 10-12 Days(business days) |
| Canada | 8-12 Days(business days) |
| United Kingdom | 7-15 Days(business days) |
| Italy | 7-15 Days(business days) |
Import Taxes and Duties:
Some countries/regions outside the United States have already charged a 10% tax at the time of checkout,and the courier company will no longer charge from customers. (such as UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia) Exept mentioned above countries,if others need to pay import taxes,customs duties and related customs fees for imports.These fees (if applicable)are determined and collected by the customs of the destination country.For more detailed information on charges,please contact your local customs directly.
HOW CAN I GET MY TRACK&TRACE CODE?
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
WILL MY PACKAGE BE DELIVERED TO MY HOUSE OR TO THE POST OFFICE FOR ME TO PICK IT UP?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
HOW DO I TRACK MY ORDER?
WHY DO I HAVE TO PAY THE STANDARD SHIPPING COST FOR MY ORDER?
In general, the free standard shipping fee is only applicable to orders with a total value (after discount) over US$69.00. Otherwise, the corresponding shipping fee will need to be paid according to the order.
Any Query, Pls contact via E-mail: service@cottanlien.com, our customer service team will response ASAP.
